All orders will be processed and shipped out within 2 - 5 business days, Monday – Friday 10am - 4pm
Orders for in-stock merchandise placed before 9 AM EST Monday-Friday will start processing the same day. Orders placed after 9 AM EST Monday-Thursday will start processing the next business day. Orders placed after 9 AM EST on Friday will begin processing the following business day Monday. Orders are not processed on Saturdays, Sundays or Holidays. Processing time does not include shipping time. Shipping time is determined by Canada Post.
All orders will be shipped with a tracking number and delivery confirmation unless otherwise stated. Canada Post has suspended delivery date guarantees until further notice.
If an item is out of stock, you will be notified via email and provided three options:
1. Replace the out-of-stock item for an item that is in stock, and any difference in costs will be calculated and updated.
2. Receive a refund on the out-of-stock merchandise, and process the order with the remaining items in the order, and any difference in costs will be calculated and updated.
3. Cancel your order and receive a full refund, including all shipping and handling charges.
We offer Free Shipping in Canada on qualifying orders.
Orders shipping within Ontario & Quebec ONLY qualify for Free Shipping on orders over 69.99*
All other provinces & territories qualify for Free Shipping on orders $100+*
Free Shipping orders are shipped with Canada Post Expedited Parcel.
*Free shipping is not available on orders that contain over-sized products that must be shipped separately. (furniture, gallons, displays)
We do not profit from shipping. Should you choose Priority shipping, your shipping cost will be exactly the same as we are charged by Canada Post. Shipping costs are calculated on the website automatically during Checkout based on the dimensions and weight of the items you are purchasing.
It is the responsibility of you, the customer, to provide us with the correct shipping address when placing an order. If the order is shipped out to an incorrect address, or is sent back to us due to an error in the address, the customer will be liable to pay any additional shipping fees (eg. if you received Free Shipping, but your order was returned to us, and you do not wish to pay for shipping again, we will refund you for your order, minus the shipping cost).
We now ship to the US! (Note: Free Shipping is not available for the US)
Unfortunately, we do not ship to any other countries at the moment.